COMPENSATING FOR BAD EXPERIENCE

Good day,<br> <br> After having a real bad experience with our upgrade in May/June 2015, Mr. Nicholas Ashton step in to assist us with the upgrade. From his side he has done everything possible to compensate for the bad experience and to resolve various issues we had during the upgrade process. I wanted a BlackBerry Passport, a cell phone that is not really in stock - He made it his mission to find me one. He is always willing to assist. He directed us from Blue Route (where the bad experience occurred) to Cavendish (Claremont) Mall. The staff at Cavendish is always friendly, even the new intern. They assisted us and worked together until our issues are resolved. I would like to thank Mr. Nicholas Ashton for his service. Telkom often receives critic for service delivery but often the compliment and appraisal is not done. So today I would like to appraise Mr. Nicholas Ashton for his assistance over the last couple of months and his staff at Cavendish. Well done.