Comparing 2 Branches services

Customer for over 10 years, network is great but walk-in customer service is terrible at South Coast Mall KZN. There's always new staff playing on their phones, too lazy to do their work, dragging their feet and smelling like food. The manager says it's not her staff's responsibility to differentiate customer's data sims from calling Sims nor their responsibility to know customer information. First the girl assistant kept typing on her phone and said it's going to waste her time searching for my data sim number, I must search for the number and give it to her. I said sure, I will deduct R350 from her salary for every hour I must help her with her job. She jumped immediately dropped her phone and got the data loaded in 10 minutes. Next month new people, I even gave the guy the simcard of the router, and he loaded the data onto the wrong sim. A sim which was faulty and thrown away then I had to receive a new sim and simswop and throw the current sim away but on the system not removed.

Whenever I go to Shelly mall, I don't even wait for 5 minutes, they scan my finger print take my ID and load the data, whether there's new staff or not.