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Cherie G

1 reviews | Active since Jul 2012

24 Feb 2016, 11:01

Company Policy Not Adhered To

I have had a data contract with Telkom Mobile for years, renewing it every 2 years.They usually phone me and advise the contract is going to expire and ask if I want to renew. We renew the contract verbally over the phone - easy and simple. Last month out of the blue I get an invoice for an increased amount. When I phoned to query it - Reference number ***0 - they said it would take 72 working hours for someone to contact me with feedback. The query was created on 10/02/2016. Yesterday it was 72 working hours. Today (24/02/2016) I phoned again and spoke to Tsepiso, who advised that the case was only referred to the handler yesterday. Currently they are charging me month-to-month rates and my data is depleted which would not have happened if my contract was still in effect. I have phoned them repeatedly over the past few days and am just being kept holding, spent a lot of money on airtime already with no success. This is not fair practice. The agents are rude and unhelpful. How many times does one need to phone in before one gets assisted properly? It's nearly time for my next invoice - how much will that be?What do I use as internet in the interim?going to cpa council

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Replies (2)
Telkom
Telkom's reply24 Feb 2016, 14:11
Official
Hello juliette,

Apologies for the inconvenience caused. Our team will look into the matter and will be in touch.
***

Thank you.

Regards,
Wesley.
Telkom Social Media Team.
CG
Cherie G's update10 Feb 2018, 12:55
Reviewer Update
Wesley when exactly will your team be in touch, as it seems you guys don't want the business. I have been to the Baywest Telkom store yesterday and was assured a technician will be coming to my house today to install the line together with the tv box and the modem. Telkom went so far yesterday as to tell me my call is taking too long. So if that is what you people think of customers then why are you in business? I have never ever heard of a person telling a customer they are taking up too much time. That is so rude. I have received the most disgusting service from Telkom and I can honestly say I do not want to enter into a contract with you people if this is how you are going to treat me for the next two years which you will most definitely hold me to. I find it an unfair representation from your part on what service you offer and failure to meet my request as a customer. I do not wish to enter into a legal agreement or contract with people who refuse to assist and sort matters out. Three technicians have been assigned to this order but none have started or completed the task, despite the false remarks the technicians put on the system. I have all my sms'es from Telkom, as well as all my unanswered facebook messages as proof. This matter has been escalated already with no resolution. So, I was told someone would be here today 10/02/2018, and I have an sms to prove it. You guys failed to do that, so i no longer wish to be strung along with lies from a company that does not know how to treat people. It's disgraceful, I read the remarks on your facebook page it is scary how many people are unhappy with your service. You failed to provide the installation, so I would like someone to contact me regarding my order as I am considering cancelling and moving my business to someone who wants it and who is willing to provide decent service to customers. You have failed to provide service more than 3 times on this order.