COMPANY PHONELINES AND FAX down for 10 days!!!!

On Wednesday 22nd July our Telkom lines stopped working. We called 10217 and reported the fault and received ref no 260CNK220715 via sms to confirm. On Thursdday 23/07/2015 we received another sms stating that our fault is in hand with the technical repair division. By Tuesday 28/07/2015 the lines were still down. We tried to phone the call centre on 3 occasions during the day holding for a total to 2.5hrs and still didn't get through. We called again on Wednesday 29/07/2015 only to be told that the system says the technician came around on the 26th July (A Sunday?!?!?!) and has handed the problem over to the cabling division as this is where the problem is. When I asked how long before the problem is sorted out, I was told that they need to decided whether or not they will be changing the cabling but someone will contact you in case you have to go wire less!!! After complaining that this was not acceptable and that we needed our lines up and running as our company cannot function. I was told that I would receive correspondence from the cabling department. It is now Friday 31/07/2015 15:34 and STILL NO LINES and STILL NO ONE HAS CONTACTED US!!! PLEASE CAN SOMEONE HELP!!!!!