Company negligence

Good day all Am I the only one who is experiencing problems with Telkom or is it everyone who took a new contract since December 2019?

Well I took a new cellphone contract with Telkom on the 23rd of December 2019 and was supposed to be billed in January but to my surprise I was only billed for my router and phone insurance, I went to 2 different Telkom stores and called the customer service line, and was told that they couldn't see what was the problem.

In February 2020 I was still not billed for the phone contract and when I called the customer service line I was told that there was a problem with my email address hence I didn't receive any invoice. Fast forward March, I get an email saying that my account will be suspended if I don't pay an amount more than Four Thousand Rands. On the 16th of March 2020 I called the customer service line and the person assisting me gave me an explanation I couldn't understand and hung the line up and on the 17th of March 2020 I called the customer service line again and the lady helping me out gave me a different story from what I've been getting from all the agents I've spoken to.

I am concerned as to how could they bill my phone insurance but fail to bill the phone contract then come up to say that I owe over Four Thousand Rands. I also don't understand why do I keep on getting new information from all the agents I speak to.

How do they expect me to pay Four Thousand Rands to continue using a phone which they decided not to bill for 2 months and I was supposed to be paying R300 for the phone