COMPANY LINES STILL OFF

I wrote a complaint about Telkom last week. They sent out a lady technician who did not know what she was doing. I had my service provider out who replaced a cable. Something I believe could have been done by Telkom. Now I had to pay my service provider to do it. The cable is now replaced but according to my service provider this lady from Telkom disconnect the telephone line between the Telkom box and the pole (sorry not sure if the terminology is correct. This means that we as a company have been without telephone and internet since 15 February 2016. This is absolutely unacceptable. We are tethering from a cellphone just to get data to download emails and access the internet. We have almost used 2GB in this time. 2GB which we have to pay for on top of our Telkom account.