NC
Niekie C

1 reviews | Active since Apr 2015

07 Apr 2015, 11:32

Company keep billing me for canceled contract

On 09Nov`2014 I filled out a cancelation form from Telkom Mobile for my 8ta contract which expired in Sep`2014 and was no longer in use. The next month I got an invoice again for my contract, so I resent my cancelation form to [Email Removed] I phoned Telkom Mobile again and I was told that it takes 21 days for the cancelation to be processed. I was also told that I must do the cancelation from my closest outlet on which I rep**** that we do not have a Telkom outlet close to us. The operator requested me to please resubmit my cancelation form again to the same address. I probably resubmitted my cancelation form about 5 times if not more. In January`2015 I was billed again from Telkom Mobile for my contract that does not exists anymore, same for February and March. We are now in April`2015 and on the 2nd Apr I was again invoiced for this contract that was cancelled. Telkom Mobile has still not cancel the Debit order from my account! This is the worst service I ever received from any company.

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Replies (1)
Telkom
Telkom's reply07 Apr 2015, 12:59
Official
Hello NiekieC,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Billing Department and feedback will follow.

We apologise for any inconvenience caused.
Please find your ***

Regards,
Zandiswa Gunu
Telkom Social Media