DN
Derick N
1 reviews | Active since May 2016
26 Oct 2016, 09:34
Communications Hub that cannot communicate
<p>All I want</p> <p>1) is my invoices and statements to be delivered my email as I am not getting most from you </p> <p>2) To increase my debit order limit </p> <p> </p> <p>I tried your call center and the calls are keep being dropped and the agents do not know how to transfer calls</p> <p>I tried your chat line and your friendly agents promisie you to send a link and nothing happens and they keep repeating the questions.</p> <p>You type in your query and they will ask again seems like they cannot read </p>
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Replies (2)
Telkom's replyOfficial
26 Oct 2016, 10:26Hi dericknaidoo31669,
Thank you for making contact with us.
This response serves as confirmation that your query has been received.
Your reference number: AI***
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply26 Oct 2016, 10:26
Official
Hi dericknaidoo31669,
Thank you for making contact with us.
This response serves as confirmation that your query has been received.
Your reference number: AI***
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
DN
Derick N's updateReviewer Update
02 Nov 2016, 11:31Hi
You posted your reply 1 week ago and no one contacted me pesonally. I am sure my request is a mundane request so why take so long to resolve . I even left my cell no which by the way is still the same **********
DN
Derick N's update02 Nov 2016, 11:31
Reviewer Update
Hi
You posted your reply 1 week ago and no one contacted me pesonally. I am sure my request is a mundane request so why take so long to resolve . I even left my cell no which by the way is still the same **********