*********** Communication to Courier

Dear Telkom You are utterly *********** when it comes to staff relaying specific instructions to your designated courier.

My Samsung S25 pre order was clearly instructed to be delivered to an alternate address, due to availability. My proof of address and ID card was left at this address, for the same reason

Does your courier not pitch up at the wrong address and refuse to hand over my device, due to my documentation not being available?! Is it not the staff's JOB to inform the courier of the correct details, AS PROVIDED TELEPHONICALLY????

Kindly access the phone calls whereby I concluded my contract upgrade and specifically instructed the consultant to change the delivery address to Umhlanga, as I shouldn't be made a fool of to the courier for your incompetence!!!!

And now I'm left to argue with the courier and make speedy alternative arrangements to ensure I'm left with my device. WOW

PATHETIC SERVICE