Communication Service Provider ?! ...REALLY ?

Battled to purchase data online, Went to Telkom store to purchase, got back it was not loaded.<br> - call store, no reply (x30)<br> - call call centre - can not help - need proof (x8)<br> - apparently store do not answer as they do not want to 'ignore' walk in customers ? - JOKE - they don't even greet walk in customers!<br> - spoke to a 'manager' customer service line ..15min for him to answer unprofessionally, on hold for a further 30 min to tell me I should go back to the store<br> - out of desperation for SERVICE I speak the 'business' side ..better service in general but short lived ..also did not come back to me ..still what makes a pvt vs bus. client more or less NB or more or less deserving to get some basic service ?<br> - Today back at Telkom..surprise ..still no greeting<br> - questioned if I had given the correct no. to be loaded<br> - eventually they check and insist it was loaded and spent (3GB)!<br> - on further investigation - it WAS NOT loaded ..not even an apology<br> - EVENTUALLY they ask if they can load a new voucher ?! ..45min later !<br> <br> For R149 they would rather put up with more bad publicity than resolve the matter.<br> **** Wasted 10hrs + 3.5hrs airtime + 3.5 days of potential business !!!