Communication nightmare

<p>I sent a cancellation form to the service cancellations department (22nd of May 2017) ********** and they phoned me to say that the request has been received to move our ADSL line to the holding pool but when I phone Telkom they tell me there is nothing showing on their system requesting our ADSL line to be moved. I have phoned 4 to 5 times asking when are they going to move our ADSL line and every time I have to email them our request that I sent to the service cancellations department. I have emailed them 4 times to request an escalation while staying on the line until they receive the email. Every time they tell me they will send it through to their manager. Needless to say, the manager has done nothing. I don't know why people are paying Telkom for such horrible service because there is no service. My ADSL line needs to be moved to the holding pool before the 20th of June 2017 (Today:14th of June 2017). </p>