Communication is unimportant, why the hell should we care!!

I am writing this review to thank Telkom Mobile back office staff for costing me thousands of rands in lost income, when I can ill afford it and when mobile contact is more important than ever. I would also like to say that I pity the front line agents at Telkom, trying to help clients without any support must be absolute HELL.

So, the story goes as follows, my sim card has been giving problems, sometime I have network, others I don;t, if my phone is active on the network for an hour a day, it is alot. So on 6 April, I call the support line, I request a sim swap, I get told that due to Covid, I have to go and buy a replacement sim card, then provide the details thereof and proof of ID and Address, this will result in them processing a sim swap. Happy, i do all of this, I send the details......and nothing....since then, I have made at least 8 follow up calls and each time the front line support staff are great, asking me to resend the mails etc, and I do. Each time I ask for the issue to be escalated and again..why should the back office care, I am only a paying customer......this week, I have phones Telkom each day, waiting more than 20 minutes each time, and nothing. I have provided my alternative number to assist and make sure they can contact me, and nothing. To the back office staff, I hope that you feel the pain that I have, I hope that your income is dependent on your ability to communicate with people and I hope that you get ignored for being a good paying customer. I hope that you face an uncertain future and deal with the stress of a service provider who employs staff that simply DO NOT GIVE A &^%* about you. I cannot articulate my level of frustration and loss of income potential, but hey, why should you care... My details are on your system, perform the job that you are paid for!