Communication Error

<p>Good Day.</p> <p>I upgraded via your website, I was later contacted by a representative, whom assisted me.</p> <p>The same lady informed me that I would be contacted by the delivery company when they are at the delivery point and that I must have my ID with me as they will not give the device to anyone else.</p> <p>I was informed that my device would be delivered to me within 5-7 working days.</p> <p> </p> <p>After numerous calls to various of your call centres, I was finally assisted by a lady.</p> <p>She informed me that my device had been return to your warehouse.</p> <p>It was returned because someone said I do not work at the address provided, this seems highly unlikely as I was at the office and the secretary knows me.</p> <p>I also did not receive a call from the delivery company to inform me that they are at my place of business.</p> <p> </p> <p>After requesting more information, the lady stated that she had cancelled the order and only after the cancellation has been completed, a new order can be placed.</p> <p> </p> <p>After approximately 30 seconds of silence I had to enquire what was required of me to get the device delivered to me.</p> <p>It was a t this point that I realised, none of consultants have any regard for their clients.</p> <p>The reason for stating this is that:</p> <p>1) I called the customer care line (081180).</p> <p>2) After making an enquiry I was told to contact the sales department (1023)</p> <p>3) Once I got through to the sales department I was told to contact the support desk (10210)</p> <p>4) the support desk then informed me that I needed to contact the sales department (10213)</p> <p>5) after contacting the sales department an following the voice prompt, [#1 To follow up on an order], I was told I would be transferred to the upgrades department.</p> <p>6) After holding on the line for approximately 20 min, I was finally assisted</p> <p>7) The answer provided to me was of such a nature that the agent assumed I know the internal workings of your company.</p> <p> </p> <p>Your urgent assistance is appreciated.</p>