Communication done wrong!

<p> I am not one to usually share my frastration so publically but have been so badly messed around and have completely lost faith in the customer service or lack there of that telkom offers.</p> <p>I app**** online on the 12th of July for the July big deal of 20gigs and 20gigs nights of R299. All went through and received an email and sms to say an agent would contact me in the next 48 hours to deal with the details of the contract.</p> <p>No one contacted me and was forced to send them a message on Facebook on the 17th of July as I was not contacted within 48 hours as the sms initially stated. They took my contact details and said they had contacted their sales team for feedback and again no one came back to me, so I sent another message on the 19th of July to inform them that no one had contacted me where I was informed my query will be escalated.</p> <p>I did finally receive a call on the 19th of July but the lady at the call centre was unable to help me because she could not find my location on the map to test for LTE service and suggested I visit a store where I can view the map and proceed from there.</p> <p>On the 20th of July I then received a call from a different call centre and the man on the other end of the phone was very helpful and was able to find my location and we procceded to do all the necessary checks and he was happy with my credit rating and began the process taking banking details that I did not have with me so he phoned me back a few hours later to complete the deal which he did and at the end of the call all was in order and he said I should receive my router in 5 to 7 working days.</p> <p>By the 29th of July nothing had arrived and I could not call back on the number I was phoned on so I went back to the Facebook page and asked for them to follow up on the delivery which they said they would come back to me.</p> <p>By the 31st I had heard no news so again a Facebook message to say it is the last day of the month and I have heard nothing about my contract and delivery. The query was esculated to the sales team again. The same reply I got on the 2nd and 3rd of August.</p> <p>I then went into my local telkom store on the 6th of August and they could not help me as they were offline and gave me a number to call the next day which I did and all they could tell me that there was no record of my ID number or application on their system even when I told them I had received the call and it had been approved and nothing has been received.</p> <p>I then went back to the store on the 9th of August and again no record of my application on their system with my ID number and gave me yet another number to call the next day.</p> <p>10th of August I phoned this new number and when I eventually spoke to someone who could help me I was told that my application had been denied due to credit rating failure so I proceeded to ask the lady why I had not been contacted and how can the man I spoke to tell me it will be delivered almost a month earlier if I did not have credit rating. No one ever contacted me to inform me of this but all this lady could say is the bottom line is my deal was canceled due to credit issues and all I can do is wait 90 days and try again missing out on this big deal. She would not entertain the fact that I had been told all was in order and I would receive the goods in 5 to 7 working days </p> <p> </p> <p>Very disgruntled customer. </p> <p> </p> <p> </p> <p> </p>