Communication, contract, response Incompetence!

Last month I asked to upgrade my internet line and app**** for a new phone contract. To date I still have not received any word about the phone that they had out of stock nor about the perks I was supposed to receive with the line upgrade ( android box and data sim), After numerous emails, I get half ****d replies that they would let me know.

A week later after I app**** for these bundles/contract they said it would take 5 days to upgrade the line and would let me know of stock for the phone and box etc.

The thing that irritates me the most; advertising stock that they DO NOT have and waste peoples time that have to travel far!

The line upgrade was done after several calls, pathetic!

This monday I phone if they had stock of the android box and to my avail, there was 5 boxes left, as they said on the phone.

I requested them to keep me one, the next day I arrive, NO BOX was found?!

I DO NOT know what staff you have at kenilworth centre, cape town but they are putrid in service!

Regards

Mr J Thomas