CS
Caspar S
1 reviews | Active since Apr 2012
10 Nov 2024, 18:16
Communication company that does not communicate
Telkom shop did not update my details correctly. I went to the Telkom shop to update my details, however it seems like the agent failed to save my details. My debit orders are going off the wrong bank account (failing every time), possibly affect my credit rating because of your employee's error.
Furthermore, he also failed to update my email address so I am also not receiving the invoice that indicate that these debit orders are failing.
It is very hard to reach out to Telkom support and the shop's agent's are very rude.
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Replies (1)CS
Caspar S's updateReviewer Update
12 Nov 2024, 14:41I finally found an agent that was not rude. He advised me that it takes Telkom 2 months to update my banking details! In the meantime I have to listen to their robotic reminders every day and pay rejections fees every month until Telkom is able to do their job.
CS
Caspar S's update12 Nov 2024, 14:41
Reviewer Update
I finally found an agent that was not rude. He advised me that it takes Telkom 2 months to update my banking details! In the meantime I have to listen to their robotic reminders every day and pay rejections fees every month until Telkom is able to do their job.