1 reviews | Active since Feb 2016
Communication breakdown with Telkom
During May 2015 I notified Telkom that I will be moving from 49 Du Toitstreet, Porterville to 10 Leech Street, Winburg and requested that my service be relocated to that address. I received a response that ADSL services do not exist in my new location. I then requested that my service be terminated at the end of June 2015. Despite several more requests, telephonic and online - including comleteing a form manually - to terminate, since there were new tenants in the house, I continued to receive invoices for services. Eventually I spoke with someone who promised to investigate. On 24 November 2015 I received the following sms: <br> Dear Mrs. MIRIAM JACOBA DE VRIES,dispute with ref no. ***7 on your account no. *** has been completed.A credit of R1,596.49 will reflect on your next invoice.Regards, Telkom.<br> However, since January 2016, I started to receive the following sms's from Telkom:<br> REMINDER TO PAY TELKOM ACC. P&P ATTORNEYS. FNB MARGATE ***, BRANCH: 250655, REF 40D005088, FAX ***, TEL ***<br> I also app**** for a telephone at my address in Winburg, but was 'declined after vetting'.<br> Please have Telkom comunicate with me via e-mail.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM195612.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM195612.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
On 2nd February this year, I wrote a review about Telkom failing to communicate with me regarding my telephone service which I tried to stop since I left my house in during June 2015. In response to our complaint we received a message from 'Wesley' of the Telkom Social Media Team, apologising for the inconvenience, and promising that the issue (reference number SM195612) will be resolved soon.
Instead of a previous sms message which informed me that we have a credit balance of R1,596.49, we received a new account of R1932.50, which we paid. We were then informed of an extra R213.00 to be paid, which we also paid. Since then I continued to receive threatening sms's to pay the same amounts. I was given a bogus e-mail address where to send the proof of payment to. When I tried to call the number on the sms, I nobody answered the phone.
Why is it so difficult to only have an e-mail adress with someone to communicate to? It has been more than a year that we notified Telkom to suspend our service, and I continue to receive threatening sms's to pay an account which as already been paid and more. I am desperate just to get this issue resolved. All the nice words of Wesley - no other contact details - has come to an unsincere apology and empty promises. Please can someone give me the contact details so that this issue can be resolved onece and for all.
On 2nd February this year, I wrote a review about Telkom failing to communicate with me regarding my telephone service which I tried to stop since I left my house in during June 2015. In response to our complaint we received a message from 'Wesley' of the Telkom Social Media Team, apologising for the inconvenience, and promising that the issue (reference number SM195612) will be resolved soon.
Instead of a previous sms message which informed me that we have a credit balance of R1,596.49, we received a new account of R1932.50, which we paid. We were then informed of an extra R213.00 to be paid, which we also paid. Since then I continued to receive threatening sms's to pay the same amounts. I was given a bogus e-mail address where to send the proof of payment to. When I tried to call the number on the sms, I nobody answered the phone.
Why is it so difficult to only have an e-mail adress with someone to communicate to? It has been more than a year that we notified Telkom to suspend our service, and I continue to receive threatening sms's to pay an account which as already been paid and more. I am desperate just to get this issue resolved. All the nice words of Wesley - no other contact details - has come to an unsincere apology and empty promises. Please can someone give me the contact details so that this issue can be resolved onece and for all.