Communication breakdown version 3
<p>This is the third review. No communication from your company. I'm completely in the dark. Reference AI ********** given last week Tuesday it's been a full week. 5 working days later. This isn't on. </p>
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Replies (2)
Telkom's replyOfficial
13 May 2017, 07:14Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply13 May 2017, 07:14
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
18 May 2017, 10:25Good day Justin,
As per case number ***0, you were contacted by our Retentions Team and assisted with your Cancellation query.
We sincerely apologize for the delay.
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's reply18 May 2017, 10:25
Official
Good day Justin,
As per case number ***0, you were contacted by our Retentions Team and assisted with your Cancellation query.
We sincerely apologize for the delay.
Regards,
Busi
Telkom Social Media Team
Best regards,