Communication breakdown

<p>I've had contracts with Telkom, 8ta for almost 5 years. I was made aware of the 21 day period it takes to cancelled a contract if you wish to not upgrade. Knowing this I called earlier this year to confirm when the my cellphone contract finishes ( ********** 502) and the agent advised me it would be October 2017 this was odd based solely on the knowledge I had that the contract should be done by April/May nevertheless I agreed and kept that in mind.</p> <p>30th April 2017 I get an SMS thanking me for upgrading and I called in only to discover my contract ended the previous day. I'm now on a month to month without my permission or notification of this. I received no communication about said end of contract or options to upgrade.</p> <p>Please clarify why this is? Why when I call or do anything I can receive countless SMS's and emails yet no communication about a change of contract? Your network service is great but it doesn't make me feel as ease knowing you don't fully have the clients best interest at heart. Your consultants aren't giving proper information. I would like you to listen to that call. I was done between January - March, I need some clarity on how to fix this. I want to know how much I will pay on this month to month?</p>