Communication at Telkom is non existant

I have reported a fault with Telkom call centre 10210 with no feedback. I have phoned daily for weeks to get the same answer as I did the previous day, the work load is high and we don't have enough technicians to dispatch anyone to you, or the fault has been handed over to another department which is non contactable. I have got reference numbers for calls, escalation numbers for reference numbers, escalations references on escalations. I have recently obtained the area managers number from our local community and he doesn't take calls to his cell phone nor the office number. Phoning the call centre is just a waste of time as they are as clueless as their department and offer absolutely no solutions nor advise on anything. If Telkom as a communications business cannot even handle their own in-house communication how can we trust them to handle communications externally.

EXTREMELY FRUSTRATED Customer (For now)