TD
Thupelo D
1 reviews | Active since May 2017
11 Dec 2017, 11:47
Communication
Hi,
Telkom SA is giving me bad service. On 07/11/2017 I called to order the Dec special (80G and a router) the lady (Zanele) took all my details and assured me the courier will call in 24hr.
Today (11/12/2017) I called to get feedback regarding my order. The call centre says I should call the 081180 number the 081180 says I must call the 10213 number. I have been tossed up and down between the two departments.
I am currently holding to speak to a manager and been holding for 34 minutes and counting. Ntokozo at call centre 081180 has not even come back to say if the manager is still coming or anything.
Please fix this
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Replies (2)TD
Thupelo D's updateReviewer Update
11 Dec 2017, 12:15After 50min of holding, the manager Audrey Rampersad hangs up on before she gets my email deals.
TD
Thupelo D's update11 Dec 2017, 12:15
Reviewer Update
After 50min of holding, the manager Audrey Rampersad hangs up on before she gets my email deals.
Telkom's replyOfficial
25 Dec 2017, 11:08Hi tmots0303,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Mobile department and feedback will follow.
Apologies for any inconvenience caused.
Your reference AI***
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Telkom's reply25 Dec 2017, 11:08
Official
Hi tmots0303,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Mobile department and feedback will follow.
Apologies for any inconvenience caused.
Your reference AI***
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,