Communication?

<p>You think it would be easy for an company that sole purpose are to enable communication, to do exactly that.</p> <p> </p> <p>My line I use for business have been down for a couple of days. That means a couple of things, I can't make or received calls and use the internet to respond on emails etc. So in the short version I am losing income due to a company that don't do the only thing they suppose to do. </p> <p> </p> <p>By all honesty I do understand that an techician won't be able to pitch 5min after you report an fault. But after how many calls and "escalations" will you know if there are somebody on there way to fix your telephone line? The line you are paying for while not getting income because you can't be reached by your customers. </p> <p> </p> <p>My biggest frustration is not that the line is down and out of order, but the lack of customer service from Telkom. </p> <p> </p> <p>You have to explain them the whole situation from the start everytime you call them. Everytime the estimated time change with a day or two. They have hundreds of excuses why they can't reach the techician and he will come when he comes. So besides not having a working line, I have to stay at the property for in case the techician might arrive.</p> <p> </p> <p>I would like the main telecommunication company, Telkom, to just be better at communication between their employees and customers. I hope I am not asking for too much. Am I?</p>