Communication

Telkom Festival Mall - Kempton Park contact no. *** is constantly engaged. I tried calling this no. last week every day at different times and only response was the engage tone. I had to go in personally on the 16/08/2015 Sunday to address my query. Upon this I enquired why was the line constantly engaged, the response from Mondi (Telkom Staff) was that the phone was at the back and they cannot leave their desk in front to answer the call. In light of this I'm certain that the receiver is off the hook for the whole day, hence the engaged tone. This is unacceptable service from Telkom. The point I'm trying to emphasise is that the query on hand could have been resolved telephonically rather that me going in personally, waiting in long queues as a result wasting my productive time. I would suggest that a customer service personnel trying calling the above Telkom no. and see if the results are same and action this inefficiency.<br> <br> I would like a formal response on this complain via my given e-mail address [Email Removed]