Communicating Frustration

I am deeply unhappy with the service from Telkom in the Blue Downs, more specifically, Tuscany Glen area. About two years ago, I had a Telkom line installed and had data supp**** from another service provider. The service provider was great, but I had to cancel because the line was constantly suspended by Telkom due to what they call "cable theft" Now, last year I thought I would try again. Since my line has been installed in November, the times the service has been suspended is as follows 03 - 08 January 2018 21.01.18 - 09.02.18 01.06.18 to date Now last week when I wanted to speak to someone regarding the service which is constantly just cut, there was an automated message that says there is no service in your area or something like that and that's it. They're aware. Their awareness does not take away the pain of not having a service one is paying for. Further to this, I signed a contract for two years at a fixed rate of R599.00 over two years with the promise of fibre in the near future. Now I see my invoice has been increased to meet the new VAT laws, but I feel if we signed a contract, the invoice needs to be adjusted so the client doesn't bear this cost, after all, a contract has been signed to the effect that that will be the charge for the duration of the contract period. When I enquired about this, I was told they understand my argument, but I just have to pay as per the adjustment. Loads of people are working and or studying so the WIFI service is a vital one currently and we as a community seem to be getting the short end of the stick constantly. The consequence of this left squarely on the consumers' shoulders and I would like to know who can assist with this issue or whom one must reach so that this issue may be addressed and resolved.