COMMITTING *****

I RECEIVED MY ACCOUNT VIA E-MAIL AND THE BILLING AMOUNT WAS HIGHER THAN THE NORMAL FEE.I IMMEDIATELY PHONED TO ENQUIRE ABOUT THIS DISCREPANCY ON THE 4/11/2015 AND SPOKE TO A MR.TREVOR TO LOG A COMPLAINT AND FOR INFORMATION REGARDING MY ACCOUNT.I WAS GIVEN A REFERENCE NO AND TOLD IT WILL BE RESOLVED AT THE LATEST WITHIN 72 HOURS.AFTER TWELVE DAYS I AGAIN PHONED TO FIND OUT WHAT WAS HAPPENING WITH MY QUERY ON 16/11/2015.THEY COULD NOT HELP TELLING ME THAT IT WAS STILL BEING SEEN TO.TODAY I AGAIN PHONED TELKOM BECAUSE I HAD HEARD NO WORD FROM THEM.THE OPERATOR MISS.NOKUTHULA TOLD ME THAT THE CONTRACT WAS FOR 24 MONTHS AND THEREAFTER ON THE 25TH MONTH THEY STARTED CHARGING ME MORE FOR THE CONTRACT.I IMMEDIATELY REFUSED THIS AS I WAS NOT CONSULTED ABOUT THE CHANGE IN FEES AND I ALSO HAD NOT GIVEN PERMISSION FOR TELKOM TO DEBIT MY ACCOUNT WITH THE NEW AMOUNT.THEY DID NOT HAVE THE DECENCY TO LET ME KNOW ABOUT THE CHANGES.I WILL BE CANCELLING MY DEBIT ORDER AS THIS WAS NOT WHAT I HAD SIGNED UP FOR.TELKOM HAS NO RIGHT TO LITERALLY ***** FROM ME THE CONSUMER AS THEY HAD NOT HAD MY CONSENT FOR THE CHANGES.******** PRACTICES.VERY DEEPLY DISAPPOINTED WITH TELKOM.