***** committed by Telkom agent selling upgrade for free ending in a charge. Telkom response to fix. Promise made not kept

Telkom agent is guilty of ***** by misrepresenting facts to entice customers to upgrade. I was contacted to upgrade my fibre line from 200mbps to 300mbps for 6 month free trial but was immediately charged by Telkom. This call was recorded. I was clear that I was not interested in paying more. Contact by the agent was made late Nov 25 and I contacted Telkom 12 Dec 25 via email and call. A Telkom Supervisor contacted me on 15 Dec 25, advised me that they will rectify the matter and pass a credit. I tested my internet speed and was back to 200mbps in Dec 25. However, per my statement dated 9 Jan 26 I am still charged for 300mbps and the credit for Dec 25 not passed. I am reconsidering Fibre with Telkom given the ***** I am subjected to by a corporate entity.