Commitment date means NOTHING

I logged a ticket (109BRK271015) on 27 October 2015 for intermittent ADSL connectivity (It was actually unusable) . I have followed up this ticket several times and eventually got Telkom to agree to escalate this problem (#89339). MY telephone line stopped working on 23 November. Again I escalated this problem as I run an office from the site where this problem exists. On the 24th Nov I was told that Telkom has made a commitment date of 29th November 2015 at 12 noon. When trying to find out what this means they explained that this is the latest that this problem will be fixed by. Well today is the 30 November and no supprise but the problem still exists.<br> <br> Over and above the fact that the problem has still not been resolved. My complaint goes to all the call center agents that I have dealt with including the useless supervisors. Not one person has called me to say there is a delay, or that the technician is sick etc.. No body has offered ANY service worth mentioning and this problem has cost me a fortune. I keep needing to top-up my mobile data to be able to run my office, not to mention the hours I have spent on the phone trying to get any hint of support.