Coming or going??? I don't know

<p>My word.. where do I begin?? Started off with my landline constantly not working but my wifi connection with MWEB was intact so it was just me not able to receive and make calls. So anyway, eventually I decided to log a fault as I am paying for a service they are not providing every month. I logged a fault and a technician comes out. BEfore I open the door, I tell him listen here, i am not paying any call out fee as I didn't call you guys out. So he tells me that no I won't be paying a call out fee as the issue is with Telkom and they are busy fixing the cable down the road from my house and he just wants to check if my line is working. My line is still not working to this day and this was last year November. They charged me a call out fee which i disputed and they said it was resolved. Yet I received another invoice with a discounted call out fee.. Again a technician said they were coming but never pitched. Now my account is in arrears for a service not fixed and a landliine that does not work. Everytime I log a call they mess with my wifi connection and the landline is never fixed. It's now been 6 months that I am without a landline which I am being billed for. I have not requested for the voice package to be removed and to keep the line rental.. Yet no response. I am beyond frustrated with this terrible service. I don't know when to expect a response but they will be quick to bill me or suspend my line for a service I have not used. </p>