Come on Telkom !!! Service ridiculous!!!

I am so tired of always struggling with Telkom. My telephone line is dead and my internet keeps disconnecting. I have logged a fault but of course nothing has been done. As my telkom telephone line is dead, I am forced to phone the call centre from my cellphone - I can only imagine how much this is going to cost. I had to phone several times today just to get through as my calls kept being dropped. The reference number I was given for initial fault report was ********** 4. When I eventually got through today the lady at the call centre told me there is a fault on my line but it wont be fixed and I will have to order a wireless phone? What? Are you serious? I refuse to phone the call centre again using my cellphone - I think my cellphone bill has been run up enough now thanks to telkom. All I ask is please fix what I am paying for. At the moment you are taking my money for services NOT rendered!