COME ON TELKOM!!!!

ATTENTION TELKOM!!!!!!!!

I have called AND emailed numerous times to resolve the issue with my contract and the amount that is being deducted off my account!!!!!! What does it take for you to help or assist a CUSTOMER??????

1. I was offered an upgrade by Selldirect on behalf of Telkom for a contract of 10GB for R139 per month. 2. I was told by Selldirect to contact Telkom to cap the contract for 10GB at R139 per month ONLY. 3. I duly called Telkom and capped the account as advised however this has never happened on Telkoms side. 4. Selldirect are unable to assist me as they have mentioned that they are only a service provider to Telkom and all further matters must be taken up with Telkom directly. 5. This contract started in approximately March 2019. 6. There is evidence that I called before this time but the recordings have not been heard by Telkom agents as explained to me every time I have called to resolve this matter. The number I called from was and still remains the same is ***. 7. On Friday 17th April I spoke to another agent by the name of Morgan who said that you would contact me in the next 24 hours and if you had not then I should email you. The cheek! A total of R1300 has een deducted off my account! I want a refund! The agent that I spoke to last said I should expect a phone call from a manager by the name of Jubulile Malete…………………………… well that NEVER happened!!!!! I have sent this manager the same email since Monday and still nothing! COME ON TELKOM!!!!