Come and find the fault please

Item: Telkom
Rating: 1
Author: Jonathan F

02/12/17-Reported faulty line 251CNK021217. Next day line was dead - No ADSL or Land line for calls. Subscribed to Smart home Advanced package so can't access any of the included benefits. No technician has arrived to check fault. Been into Telkom Pavillion numerous times to escalate fault but system is always down.. Keep getting SMS saying fault has been repaired and they close fault number. But still no adsl or landline today 27/01/2018. Logged same fault again on 591CNK230118 and 432CNK240118. Call Centre always says this response by technical dept is unacceptable and that they will get technician to call me on my mobile but they never do. PATHETIC SERVICE FROM TELKOM! ALSO:Telkom Billing Dept gives credit for December then they double bill me in Jan even though line is still dead.

Helpful (0)

Replies (1)

Jonathan F's updateReviewer Update

20 Feb 2018, 11:26

Good day Bronwyn. As of today the line is still faulty. Almost 3 month with no telephone / adsl line. Every week I call 10210 with false promises and escalation numbers. Fault has been given to Open Serve to attend on 01/02/2018. REF= 184ANK010218. Escalation Number= ********** on 09/02/18. Still no luck or sign of technician. Cable has since been damaged in a severe storm early Feb so it definitely needs to be repaired on site first before looking elsewhere. Sorry but service still worth ZERO stars

Jonathan F's update20 Feb 2018, 11:26

Reviewer Update