Collections Dept. Has Some Major Issues

<p>A few months ago, I app**** for a FreeMe 20Gig account. Most people told me going over to Telkom Mobile is a very bad choice. Since I became a Telkom Mobile I had no problems with service or even signal. A few days ago someone asked me about my experience with Telkom Mobile and I told them I am quite happy, until now!</p> <p> </p> <p>My account was handed over to the collections dept for not being able to pay my full instalment last month, which I think was premature. Last night I received an SMS stating my service is suspended. Being so late at night I thought I will give them a call this morning as MY ACCOUNT IS PAID IN FULL and I don't owe Telkom Mobile even 1 cent until the next billing cycle.<br /><br />The call centre agent told me my account has been sent to collections and it will take 7 - 14 working days before the money is will reflect on my account. 7 TO 14 WORKING DAYS - THAT IS ABOUT 3 WEEKS - ALMOST A MONTH!!!!!!!!!!!!!!!!!!!!<br /><br />In the meantime, I don't get to use my phone, which I use for business purposes. I'm out of the office a lot and use my phone to contact clients and service providers that I'm working with. My account was paid 5 days ago, and I have to wait another 9 days before I can use my phone! THIS IS UNACCEPTABLE!!!!</p> <p> </p> <p>In the meantime, I am forced to provide poor customer service to my customers because of TELKOM's poor customer service. This is unacceptable as my clients are more important to my small and growing business than I am to them.<br /><br />May this be a warning to anyone thinking of moving their cellphone contract to TELKOM MOBILE. Other networks will sort this out within a day or two, NOT 14 WORKING DAYS or 3 WEEKS.<br /><br />I was frustrated but the call centre agent can't even escalate or provide me with details of the collections department so that they can fix this problem within a.s.a.p. This will be the last contract with TELKOM MOBILE - as soon as my contract runs out, I'm moving. As a guy having a business of my own, every client is important even if they are paying me R1 a month of services. They are just as important as the client paying R10 000 a month and I treat them all the same, but it seems Telkom Mobile doesn't care about customer retention and satisfaction. PATHETIC!<br /><br />THIS IS UNACCEPTABLE TELKOM.</p>