Collections Department Inefficient

My account & mobile services are still suspended after being debit 5 working days ago.

I am being told that it takes 15 working days for it to reflect on system ???? this day & age with all the baking innovations , not mention system innovations for a supposedly "reputable network provider" i find it hard to believe it take 15 workings any payment/ debit order to reflect.

How i am as a Telkom customer being valued , as i am now in a position whereby i have paid for my services but cannot use it for 2 weeks?? , yet when a debit order is not successful we notified in a much shorter period.

Secondly how are we as Telkom customers compensated or rewarded for the 2 weeks of not having the services we paid for ? , as in the interim we have to have spend additional funds on airtime ,data , & sms's.

I get the fact my account was in arrears , however unacceptable that i have to wait days / weeks in order to start using my services.

Please kindly look into this matter urgently as i am in position that will actually change my bank in order to ensure further debit orders , as i feel i am not protected as a customer.

Cell# ***

Byron