Coercion and incompetence

You should be ashamed of yourselves Telkom. Below is listed all the support calls made to you resulting in absolutely nothing. At the end of all this, I am told that I must buy a new router to sort out the problem which means a new 24 month contract and my current contract falls away. Shame on you Telkom and how dare you. Is Telkom really so hard up for new contracts that you must coerce and lie in this way? Do the honourable thing Telkom and get this fault sorted. Monday Nov 25: internet is down, called and was told there's a general fault. The cables have either been ****** or damaged. Logged a fault then and was promised an SMS with a ref. Didn't get one.

Tuesday: called again for an update, was told to call on Friday because that's when there'd be movement on the fault.

Wednesday: called and was told that if the cables were ****** and they lost likely wouldn't be replaced. Would move everyone to wireless. Would take 1-2 weeks.

Thursday: told the same thing.

Friday: was told the problem had somehow been fixed and I should check my router. Tested and nothing worked. Another fault was logged and I was told it would be resolved in a matter of days.

Monday Dec 2: called for an update and was told it had been escalated. Told them how urgently I needed to be back online.

Tuesday: got an SMS saying the fault had been resolved. Tested everything and nothing worked still. Called and was told it'd been resolved and that my new wireless router was with the courier. Was promised a call back, never got it.

Wednesday: called to check on the router, was told no order had been placed for it and that their systems were down. Call back in a few hours to be told that getting a new router would mean going through sales and would come with a new 24 month contract, the old contract ending in March would fall away regardless. SHAME ON YOU