KL
Khanyisa L

1 reviews | Active since Jul 2011

16 Aug 2016, 12:49

Coerced into a higher cobtract

<p>we recently upgraded our mobile contracts and were told that the monthly payments will be R100 more for each account from July onwards. we got a bill that we owe about a R1000 and went to require from Teljom hemmingways and they said it's an error we shouldn't worry about. Now we get a message saying our account will be suspended because we owe R1899. Upon requiring it turns out that our new phones cost R600 more per account per month. No one wants to talk to us about the fact that we never signed up for that monthly cost. Now it's more of we have to pay it regardless. This is ******* OF THE WORST KIND. Telkom and their never ending shenanigans. I want out of this nonsense. Now!!!!</p>

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Replies (1)
Telkom
Telkom's reply17 Aug 2016, 11:12
Official

Hello klugogwana

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,