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Ramarwaneng B

1 reviews | Active since Jan 2016

01 Aug 2025, 15:44

CLUMSY TELKOM SERVICE

on 18 July 2025 I took out a DATA CONRACT without any hindrance and was approved. My first instalment is due on 31 August 2025 and immediately data was activated at the store. An SMS comes through on 28 July notifying me that this has been suspended due to collection. Today at the same store where a contract was opened Thabang Letsoko, consultant seemed confused and he advised me to phone the billing department. Phemelo Kent of the call centre said that in 2018 a mobile contract, which I know nothing about was opened. It has a another profile under which R2,541.68 is owed. Phemelo suggested that it could be *****. He tried to report it but his system failed and even the second system failed too. When opening a new contract on 18/07 why did this info not come up? To date I have received no statements/queries for this MOBILE contract with a number unknown to me. Can you Please Assist as I need data for my work, and going to another SP could leave me with 2 contracts should this one be ruled in my favour.

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RB
Ramarwaneng B's update02 Aug 2025, 17:37
Reviewer Update
CLUMSY TELKOM SERVICEon 18 July 2025 I took out a DATA CONRACT without any hindrance and was approved. My first instalment is due on 31 August 2025 and immediately data was activated at the store. An SMS comes through on 28 July notifying me that this has been suspended due to collection. Today at the same store where a contract was opened Thabang Letsoko, consultant seemed confused and he advised me to phone the billing department. Phemelo Kent of the call centre said that in 2018 a mobile contract, which I know nothing about was opened. It has a another profile under which R2,541.68 is owed. Phemelo suggested that it could be *****. He tried to report it but his system failed and even the second system failed too. When opening a new contract on 18/07 why did this info not come up? To date I have received no statements/queries for this MOBILE contract with a number unknown to me. Can you Please Assist as I need data for my work, and going to another SP could leave me with 2 contracts should this one be ruled in my favour.