CLUELESS,*********** AND SHOCKING! NEVER MAKE USE OF TELKOM

Absolutely pathetic service. Clueless and ***********. I've had issues with my account for months. Been in store a number of times, spoken to the branch manager, spoken to how many consultants on the phone. Consultants not logging my complaints...I've been paying for a contract that I am not receiving the benefits of. Every one of the how many people Iv spoken to have agreed with me, however 6 months down the line and still NOTHING has been done. Every month I pay my bill and actually pay extra, i have all the proof of payments, then surprise surprise, today i am told my account is in arrears. Spoke to a consultant and he advised the month I am so called in "arrears". Sent my proof of payments through and the consultant cant even read a proof of payment. TELKOM sent an SMS to a family member that they will suspend my service if I dont pay X amount (the amount I already paid), they hand me over to attorneys demanding I pay R 100. Taking I have paid all monthly payments. It's totally pathetic and disgusting that you have such *********** staff working for you. My credit score has now been effected as I tried to get credit and I was advised that I am a month in arrears with Telkom ( which I have actually paid. ) I can say, if this issue is not sorted or if my services are suspended due to your incompetence, I can assure you, you going to have a problem. I expect a response within 24 hours from Management and not 1 of the clueless consultants I've had dealings with over the past 6 months, with no joy. How they still have jobs is amazing. The acceptance of incompetence seems to be a trend, taking in all the negative feedback and shocking service I read here. Let's avoid further action and get a manager to contact me and let's sort this issue out.