Clueless telkom stafr

I requested for a line relocation from residence in Dbn to Cpt. Somehow, whoever was responsible listed my new address as the address where the line was already installed in Dbn. After weeks of trying to solve that problem I finally got my new line in Cpt residence. Fast forward one month I get a bill for R3200 for both lines which included a cancellation and some notice fee for Dbn which is still up and running. Contacted telkom and requested Dbn line be cancelled as I have the line in Cpt. Then some person read this to mean I want both lines cancelled. Now I have a bill of R3200 for a voice line. Call Centre cant do anything for some reason cause connecting the Cpt would just end in it being cancelled again and they're not allowed to give me anybody's number that'll actually be able to help. Im told just pay cause this might lead to more problems. All this Bull**** is ridiculous. I need someone to sort this **** out and if you want stick your line.