Clueless re stock, sim activation and porting

Took out a new contract as a Christmas gift for my daughter with Telkom on 20 November / promised a handset within a week / application approved on 23 November / after several weeks of chasing received a handset on 14 December/ sim won't activate / sim-swop does not resolve issue / more chasing and a 2nd sim-swop worked on my insistence in the store on 19 December/ told number will port tonight (19 December) / several calls to the store and Telkom call centre and today is the 23rd and still no number ported. The call centre and he store have no idea what to do. They all say they are escalating the matter but it feels like the person they are escalating to also has no idea and in the mean time I am probably going to get billed on 1 January for a phone I have not used ''cos the number has not ported. The Christmas gift is totally spoiled and there is absolutely no one one can call to help or escalate to. Even the store manager apparently has to deal via eMail only - they have no one to call for help. Number in question: ***. Number to be ported: ***.