tK
tony K

1 reviews | Active since Jan 2017

19 May 2017, 09:15

clueless employees

<p>For three months I have been trying to get the proof that I signed a contract. Either my signature or a recording. The last time was 4 May 2027 @ 2:40 I spoke to zinhle and Ayanda who was apparently team leader. Still waiting!!</p> <p>On the same day I spoke to thembikhile @ 2:51 and thandizile @ 2:53 pm.</p> <p>still waiting!!!! Absolutely pathetic and Untrained. Robots would do a better job.</p>

0
Replies (5)
Telkom
Telkom's reply19 May 2017, 14:55
Official

Good day Tony,

We cannot pick up any active contract with ID ***, please confirm if you have mobile, landline or ADSL contract.

Please privately reply and provide the number in question.

Your reference number is AI***.

We apologize for any inconvenience.

Regards,

Busi

Telkom Social Media Team

Best regards,

tK
tony K's update19 May 2017, 16:21
Reviewer Update

How do I reply privately?

tK
tony K's update19 May 2017, 16:22
Reviewer Update

***

tK
tony K's update19 May 2017, 16:23
Reviewer Update

AI ********** ref no.

********** 848

Adsl landlines

Telkom
Telkom's reply31 May 2017, 11:00
Official

Good day

Hope the correspondence finds you well. This serves as follow up notification to your inquiry , our support team will contact you to confirm the outcome of the above complaint .

Our sincere apologies for the negative customer experience .

Regards

Social Media Team

Best regards,