Clueless Call Center Operators

<p>I've been on hold for over 30min and have been transfered from one consultant to the next 7 times.</p> <p> </p> <p>One of our lines are down, it is a business line and it is FLLA.</p> <p>Here is the list of operators who are absolutely USELESS!</p> <p>1) Sinhle who transfered me to </p> <p>2) Nkululeko, who in turn transfered me to</p> <p>3) Gloria, who transfered me to</p> <p>4) Sichle/Sahsa... this one was a real snotty little one who told me to dial 10217...THE NUMBER I CALLED IN THE FIRST PLACE! I asked to speak to the supervisor and after being on hold for a further 4 min she told me the supervisor is busy and then transfered me right back to the start. (10217 menu)</p> <p>5) I didn't even get the name of this person, and after explaining the situation nicely, he transfered me, incorrectly to</p> <p>6) Mandisa, who was also clueless and put me through to</p> <p> </p> <p>7) An unnamed person, who, when I asked for their name just put me through....RIGHT BACK TO THE START...THE 10217 MENU.</p> <p> </p> <p>Come on Telkom, catch a wake-up. Train your staff to know at least the bare minimum of where to transfer a customer correctly!!!</p>