CLUELESS CALL CENTER AGENTS

I asked one thing and one thing only. they kept playing pin pong with my ear, Moving me from one agent to the other, this is incompetency at its best. I own a small business and I happen to realize that am spending a lot on data which should not be happening, Now I ask the call center agents to assist an set up the function to block specific sites so that my employees are unable to log on this sites, but they kept on moving me from the technical department to the billing department. Like a bunch of clueless people they were. I know somewhere in your department you should know how to set up my laptop to block this sites and ask for assistance.