1 reviews | Active since Aug 2016
Clueless 8ta Staff
<p>I went to telkom to upgrade my contract on the 01/08/2016, I'm not happy with the phone I took and went back to exchange it on 7/08/2016, the gentleman who assisted said there's nothing they can do I can't exchange it that is not allowed.. If I want to exchange it I must pay for this one n take the one I want to take after I have paid for this. That doesn't make sense because I can't be stuck with goods that I don't want, I feel they can do what they want to do and get away with it. Please assist because I can not be paying for goods I'm not happy with.</p> <p> </p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the Mobile department and feedback will follow.
Your reference number is AI ********** .
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the Mobile department and feedback will follow.
Your reference number is AI ********** .
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
haven't received response with below
I was at your store on 01/08/2016, to renew my contract. The phone that I got isn't the iphone6 I wanted so I went back on the 7/08/2016 to change it to iPhone6s. The person who assisted me on the 7th was not helpful nor willing to listen to what I was telling him all he said, he will speak to his regional manager and phone me back, wasn't satisfied with how he handled the situation, as far as i know if m not happy with whatever product I have bought I have a right to exchange or return it, I can not be stuck with and pay for something I'm not happy with, this guy couldn't even give me case number to prove that he has lodged my query I left with nothing. He said they can't do that because they are not Telkom, they are a franchise and when I was there I was under the impression that I'm at Telkom store and you work the same, that wasn't explain to me if I'm not happy with it u can't return because you don't work the same as Telkom mobile. Since i had contract with Telkom mobile not with you I want you to cancel that contract and I'm going to go to the mobile Telkom to renew my contract
Even worse you phoned me this morning and didn't leave a voicemail and when I'm trying to call you on the number it isn't answered, the number was provided with by Nyundo it isn't answered either and it is the same number you you used to call me, i literally tried your number the whole day today the was no answer. Don't know how you service your clients if you are not answering your calls
I'm still waiting for your response since Nyundo said I will be contacted
haven't received response with below
I was at your store on 01/08/2016, to renew my contract. The phone that I got isn't the iphone6 I wanted so I went back on the 7/08/2016 to change it to iPhone6s. The person who assisted me on the 7th was not helpful nor willing to listen to what I was telling him all he said, he will speak to his regional manager and phone me back, wasn't satisfied with how he handled the situation, as far as i know if m not happy with whatever product I have bought I have a right to exchange or return it, I can not be stuck with and pay for something I'm not happy with, this guy couldn't even give me case number to prove that he has lodged my query I left with nothing. He said they can't do that because they are not Telkom, they are a franchise and when I was there I was under the impression that I'm at Telkom store and you work the same, that wasn't explain to me if I'm not happy with it u can't return because you don't work the same as Telkom mobile. Since i had contract with Telkom mobile not with you I want you to cancel that contract and I'm going to go to the mobile Telkom to renew my contract
Even worse you phoned me this morning and didn't leave a voicemail and when I'm trying to call you on the number it isn't answered, the number was provided with by Nyundo it isn't answered either and it is the same number you you used to call me, i literally tried your number the whole day today the was no answer. Don't know how you service your clients if you are not answering your calls
I'm still waiting for your response since Nyundo said I will be contacted