Closing unresolved Tickets

I've been trying to cancel 2 products with Telkom. It's been almost 2months and still no luck.

I tried cancelling my ADSL and my 1 Mobile Contract with them. I get a ticket number via email and sms and then 2 days later I get notified it has been closed.

Why are you not allowing my service cancellation? I tried online and via phone and still I'm paying for the 2 services.

In times like these, customer service needs to be top priority. I can't pay for things I don't use amymore.