Closing unresolved Fault

This is not the first time in complaining about my fault not being resolved an techii closing it, I'm sure he will do it again. Its the same guy coming to my house all the time, to worried about speaking about Fibre that's NOT available to me, he promised to come back this week an resolve my issue not once did he have the decency to call me an say his not able to come, yes I'm well swear of the cable theft that happened over the weekend that left me without internet an phone for the entire week. <br> <br> Telkom honestly doesn't care about customer Service as long as the getting paid to do their jobs that's it. Resolving customers issues is not a priority there for the techii can just close off faults without it being resolved