Closing tickets without resolving them

I logged a fault in Jan 114CRK140116 about my line that is running a 366kb and it a 10mb line. they said a technician was going to come out. onthing happed and my line is still running under a meg. i called to find out what was happening after, i got a serve call of how wonderful their service was.w.T.F. when i spoke to them they said that the first ticket was closed. WHAT!! so i had to log another ticket 144CRK110116. guess what got another serve call again, but im now running =<br> <br> Connected<br> DownStream Connection Speed <br> 480 kbps<br> UpStream Connection Speed <br> 508 kbps<br> <br> Thats what i copied from my router. and we have to pay for 2 months now for a 10mb line and Telkom the bunch of sharks that take your money and dont give you service. surely there should be a crime againt them making you pay for a 10mb line and only giving you half of a 1mb line. WE CAN NOT CARRY ON LIKE THIS TELKOM!!!