closing of reports fault report

I have logged a report on the 12/03/16 they say the problem was resolved on the 24/03/16 , i would like to know who submitted that the problem was resolved , the problem is on the Telephone line , Telephone and DSL not working , their was no one at the premises to confirm the fault was resolved , I have CCTV cameras that have a view of the drive way , and of the telkom pole , so can pleasae someone phone me and explain , why the Problem ticket has been marked as resolved ? this is unacceptable that fault reports get closed and i have to phone in and log a new fault , i want clarity on this matter , please do not respond to this complaint with :<br> <br> !!!!Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow. !!!! i want an answer , not assurance, i have lost hope in the fault logging system , and complaining on hellopeter dose not even help