closing of calls without fixing problem

Item: Telkom
Rating: 1

<p>My ADSL line have been down for 2 weeks. call gets closed saying it is fixed. Tested it and line is still down. Nobody from Telkom have contacted me yet. Every time I phone them there is a different story.</p>

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Replies (1)

Telkom's replyOfficial

14 Dec 2016, 13:36

Thank you for making contact with us.

Please be advised that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Telkom's reply14 Dec 2016, 13:36

Official