Closing my service call without attending to it

On 29 December I logged a call online, ***, because the wire coming from the telephone pole into my house is broken.<br> <br> I phoned the next day and informed them exactly where the fault is.<br> They phoned me a few days later and ask if the problem still exits...<br> <br> Well, I've never seen broken wires grow back on their own accord, so of course the problem still exists.<br> <br> Today at 10:26 I received an SMS, telling me \Your fault is at hand at our technical repair division."<br> <br> At 12:11 they sent me an SMS to tell me \""...your report reference 418CTZ291215 was restored.\"" and that I can call 10210 if it still exists. I phoned and was told the call was closed.<br> <br> I've been working in the garden"