JR
James R
1 reviews | Active since Feb 2015
28 Feb 2015, 11:36
Closing multiple faults before issues are resolved
I filed my first HelloPeter post a week ago regarding Telkom's lack of customer service and attention to detail (http://hellopeter.com/telkom/complaints/***********-support-engineers-poor-fault-tracking-***). I've logged multiple faults over the last 2 months. I've had their CS give me invalid reference numbers (tied to a JHB number from 2014
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Telkom's replyOfficial
28 Feb 2015, 16:03Hello jmroddom,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
Apologies for any inconvenience caused.
Have a gr8 day!
Kind regards
Igsaan Damon
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
Apologies for any inconvenience caused.
Have a gr8 day!
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,
Telkom's reply28 Feb 2015, 16:03
Official
Hello jmroddom,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
Apologies for any inconvenience caused.
Have a gr8 day!
Kind regards
Igsaan Damon
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
Apologies for any inconvenience caused.
Have a gr8 day!
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,